Which destination do you offer free shipping on orders over $150?
Currently, we provide free shipping for orders over $150 in 29 destinations. The following is the list of destinations(Not including remote areas) corresponding to our logistics:
| Logistics | Destinations |
|
DHL Express
|
US, Japan, South Korea, New Zealand, Canada, Mexico |
| Yuntrack |
United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium, Ireland, Czechia, Poland, Portugal, Sweden, Austria, Denmark, Brazil, Australia |
| SF Express |
Mainland China, Hong Kong/Macao, Taiwan |
|
Com1Express
|
Singapore, Malaysia, Thailand |
For Canada, we'll ship through DHL Express and Yuntrack, the ETA of DHL Express is around 7 business days after we ship. There is a chance you might be taxed, but the chance of getting taxed is very low right now, it's less than 20%. Please be aware of that.
For Spain, we can't ship to Balears Province, Las Palmas, and Santa Cruz de Tenerife.
We can't ship to APO, DPO address and PO box. We don't ship to forwarding address.
For Korea🇰🇷, we require your personal customs code or birthday as per request by the Korean customs clearance. Put this in your order note.
Para o Brasil🇧🇷, e obrigatoriamente que forneca o numero do CPF ou CNPJ no campo do endereco. (we are required to provide either your CPF (format: xxx.xxx.xxx-xx) or company’s CNPJ (format: xx.xxx.xxx/xxxx-xx). Otherwise, we’re not allowed to ship out your parcel.)
For Mainland China🇨🇳, we require address in CHINESE, please also fill in a CHINESE name if you have one.
Fill in your city and zip code and try to match it with DHL's system, we can only ship if your address is accepted by DHL system, fill in where ever a place as shipping origin is fine if necessary.
When will you ship the item?
We‘ll ship the item in two business days and upload the tracking number ASAP, but the time of delivery depends on local delivery speed and customs clearance, which we cannot fully control. For the US, Australia, New Zealand, Japan, and Mexico, the ETA is 7-10 working days. For Hong Kong, we ship via SF Express. The ETA is 7-15 working days for Singapore, Malaysia, Thailand, and Vietnam. For the rest of the destinations, It takes 15-20 working days for you to receive the parcel.
Can you declare the parcel as a gift?
No, sorry the courier service does not accept declare as a gift for customs clearance.
VAT or import tax included?
Due to the customs policy of different destinations, we CANNOT guarantee that there is a tax for you. Our product price does not include VAT or import tax of your shipping destination. But we’ll try our best to declare a comparatively reasonable value for the product.
From our previous experience, the following destinations haven’t been charged for import tax including the U.S, Singapore, South Korea, and other EU destinations (except remote areas) such as Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Luxembourg, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom
If you have further questions, please feel free to email us at support@gateron.co, thank you.
Remote area shipping cost.
Puerto Rico, Guam, Alaska, US Virgin Islands are required to pay $35 additional as per the DHL quote. The shipping cost does NOT include extra costs defined as remote area shipping fees on DHL’s website, we will email to ask for $35 additional cost if your zip code is in a remote area. Remote area list here (Search your shipping destination's name and you'll see the remote area code) to check.
You can provide us with an alternative address that is not in DHL remote area list to avoid this cost.
Additional notice about shipping
This is the client’s responsibility to help with successful order delivery. There are several situations that the parcel will be returned to the shipping company’s country of origin warehouse:
-We will contact the client ASAP once we receive any notification from our shipping company that your parcel is stuck in customs due to any custom clearance reasons. If the client does not provide any necessary information within 48 HOURS that is required by the customs (such as tax payment) in a timely manner. The parcel will be returned to the shipping company’s country of origin warehouse. If the client wants to re-ship the parcel, you may need to pay an additional fee(according to the bill from our shipping company). If you decided not to get the parcel at your own discretion, you may need to carry the burden of return shipping cost (according to the bill from our shipping company). We will refund the retail price(not including extra shipping cost if paid when you placed your order) after the deduction of the return shipping cost.
-We will contact the client ASAP once we receive any notification from our shipping company that either the delivery address or phone number is incorrect. However, if the client does not reply to our inquiry promptly, it will lead to the failure of the parcel delivery. The client may need to carry the burden of additional costs for re-delivery.
-After the customer received the product if it is not related to a product quality problem and the customer wants to return the product, the customer needs to cover the return shipping cost. Once we received the product in our warehouse, we will issue a refund for the product cost via Stripe.
-If it appears as "Delivered" on the courier's website (ie: DHL) for more than 1 (one) month, the delivery details on the courier's website will be deleted. The courier will not provide any compensation to us for these orders, that's why we can't provide any refund if the client does not inform us to investigate the parcel via email 1 (one) month after it has been "Delivered" on the courier’s website.
Where do we ship?
We ship the products internationally except for the destinations listed below:
*Destinations NOT covered by us: Afghanistan, Åland Islands, Albania, Algeria, Angola, Anguilla, Antigua & Barbuda, Armenia, Aruba, Ascension Island, Azerbaijan, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bosnia & Herzegovina, Botswana, British Indian Ocean Territory, Burkina Faso, Burundi, Cameroon, Cape Verde, Caribbean Netherlands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Iraq, Isle of Man, Jersey, Kenya, Kiribati, Kosovo, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Malawi, Mali, Martinique, Mauritania, Mayotte, Monaco, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nauru, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Réunion, Romania, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Sudan, Spain (Balears Province, Las Palmas, and Santa Cruz de Tenerife), St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, Uzbekistan, Vanuatu, Vatican City, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
For additional questions, shoot us an email at support@gateron.co